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Take a look at the answers to some of the most common questions regarding remote CCTV Monitoring. If your question doesn’t feature below, please contact us and one of our experts will be in touch.
Are CCTV cameras always recording?
You decide. As soon as the CCTV is installed you choose when you want them to be active. Make sure you take into consideration the purpose of the cameras and when you’re most likely to need them.
Can the cameras record sound?
Although some cameras do have audio capabilities, not all of them can record sound. Audio recording can be extremely beneficial for lone workers that are in a position of danger when facing the general public.
Can the cameras still work in the dark?
Yes, there must either be good ambient lighting or the cameras must have infrared or night vision capabilities to effectively record in low-light conditions.
Can the CCTV footage be stored in the cloud?
Yes, it’s possible to store both live and historical CCTV footage to a secure cloud-based server. Storing data in ‘the cloud’ is a popular alternative to backing-up important data.
Where is the footage stored?
Footage is recorded and stored on a Network Video Recorder on-site, meaning you can access it whenever you want. However, if there is little room to store a Network Video Recorder at your businesses premises you may opt for Cloud-based storage. We only record footage that has been sent through to the monitoring station as a result of an alarm activation and is stored on our server. The footage is stored for 30 days, allowing you to review and investigate any previous incidents.
Will analogue cameras work?
Yes, as long as the DVR on site is compatible with the central station software.
Will I receive a notification if there’s a false alarm?
No, the only time you’ll be informed is when criminal activity is taking place at site and attendance is required.
Does my business require CCTV signage?
Yes, it’s a legal requirement to inform anyone on your business’s premises that they are being recorded.
How are alarms generated?
Fixed beams, sensors and video analytics are able to trigger an alarm activation.
Can you monitor forced Access Control doors?
Yes, we can.
Is the monitoring station always in operation?
Yes, 365 days a year, 24 hours a day.
Are your operators SIA accredited?
Yes, all of them are SIA accredited and regularly participate in certified training courses.
Can you monitor my system?
We are able to monitor the following systems: - 360 Vision - 3xLogic - ABUS - ADPRO - Agent VI - Alien DVR - American Dynamics - Avigilon - Axis Communications - Axxon Next - Bulldog CCTV - Cathexis - Cloudview - Dalhua - Dallmeier - Davantis - Dedicated micros - Downshu - DVTEL - Eagle Eye CameraManager - Ernitec - Eviglio - Exacq - Genie - Geovision - Hanwha Techwin - Heitel - Hikvision - Honeywell - IC Realtime - Indigo Vision - Intellex - Intelligent Video - Invidia - Lenel - Lilin NVRs - Linil ONVIF IP Cameras - Luminite - March Networks - Maxxone - Milestone - Mirasys - Mobotix - MTeye - ONVIF - OzVision - Panasonic - Panogenics - Pelco - QVIS - Redcare - Redvision - Rifatron Cobra - Risco - RSI Video Technologies - Samsung - SerVision - SurTec - Synectics - TeleEye - Truvision - Ultrasync - UNV - VCA - Vemotion - Videocon - VideoIQ - Viseum - Visonic -Visualint - Wavestore - WCCTV - WebWayOne - Xeoma - Xtralis
What happens if we experience a power cut?
In the event of a power failure, we have an uninterrupted power supply (UPS) and a diesel generator to ensure everything runs as it would normally.
How much does Remote Monitoring cost?
There is no one size fits all as every business is different. If you would like to find out more about the costings of our Remote Monitoring services then please contact us on 0333 999 9565 or email: firstname.lastname@example.org.
Can you monitor analytic cameras?
Yes, our software allows us to monitor cameras with video analytic capabilities.