Call us: 0333 999 9565
Call Sales Free: 0333 999 9565

HOW CAN WE HELP?  Enter your details and we’ll be in touch.

Call To Action
Alert Monitoring will always respect your privacy.
More information about our privacy policy.

CCTV Control Centre Operator

The Role: CCTV Control Centre Operator
Type: Permanent
4 x 12 hour shifts (4 days on 4 days off, 4 nights on 4 nights off), 7am-7pm and/or 7pm-7am (alternating)
Salary:  £22,000 p.a.

Alert Monitoring is our purpose-built CCTV Monitoring Centre and uses the latest technology to help safeguard our customer sites.

Due to expansion, we are looking for another CCTV Control Centre Operator to work in our 24-hour control centre based in Trowbridge, Wiltshire.

The Role

This role requires the ability to accurately monitor information feeds from multiple sources, analyse data, record and report incidents.

Operators will monitor multiple customer sites and manage any CCTV alarm activations, liaising with both our clients and our engineers.

You will receive formal training in order to allow you to undertake the commissioning of new CCTV Systems into the Control Centre.

After completion of full training you will be responsible for processing incoming alarm activations and overseeing the safety of key holders and customer premises.

The role is based on the requirement to be able to work two alternating shift patterns which will include weekends and bank holidays.

Candidate Skills

  • A good standard of IT competency and keyboard abilities to accurately record and update our Customer Relationship Management (CRM) database.
  • Ability to ensure that accurate records are kept and all actions are logged and data stored to enable reports to be generated for analysis by the Management team.
  • Attention to detail in order to follow laid down response and escalation protocols and procedures.
  • The ability to deliver customer service through excellent oral and written communication skills.
  • The successful candidate must be able to work using their own initiative and as part of a small team.

We are keen to hear from:

  • People with previous working experience of CCTV monitoring systems, or similar environments.
  • People with experience of shift working.
  • Ex-Forces personnel (not essential)

We will also consider candidates from other backgrounds who can demonstrate reliability, commitment and a good work ethic.

Security Screening: All offers of employment are subject to satisfactory employment references for the previous 5 years and successful completion of a DBS (police) check.


  • 20 days holidays per annum
  • Free on-site parking
  • Workwear provided
  • Perkbox incentives

For further information please contact

No agencies.

Date posted: 21.12.18