CCTV Control Centre Operator (1)

CCTV Control Centre Operator – 4 on 4 off (Night Shift)

Location: Office based, Trowbridge, Wiltshire

Salary: £27,518 per annum (£12.60 per hour).

Alert Monitoring (part of the AlertSystems Group) is recruiting a CCTV Operator to work nights in the Alarm Receiving Control Room based in Trowbridge, Wiltshire.

The role

• Observe images from multiple commercial CCTV alarm screens using the latest in remote monitoring technology and software.
• Carry out investigations.
• Detect security breaches and threats.
• Analyse and investigate security data, record and report incidents and liaise with team mates, security guards, key holders, security engineers and the emergency services during dynamic live security events and situations.
• Respond to fire, intruder, CCTV and life support system events.
• Assist in investigations with clients and police forces.
• Assist with remote entry to properties.
• Remotely assist persons in lift entrapment situations.
• Call handling and customer service.
• Shifts: 4 on 4 off (nights). You will be required to work occasional day shifts for training purposes and holiday cover.

What we’re looking for

• The aptitude to accurately follow laid down procedures for investigation, response and escalation protocols.
• Admin skills to log and store accurate records, actions and data, ensuring precise report generation is always available for analysis and investigation by management.
• Confident telephone manner and good customer service skills.
• PC competence, including Microsoft Outlook and Excel.
• SIA CCTV Operators badge (not essential as training will be provided).

AlertSystems offers

• 20 days holiday per annum.
• SIA (Security Industry Authority) CCTV Operators training.
• Group pension contributions.
• Free on-site parking.
• Group Life Insurance Cover x1 annual salary.
• Employee Assistance Programme including:
  • BenefitHub – employee rewards programme & incentives.
  • Medicash – health cash plan.
  • Help@hand – health & wellbeing support.

All offers of employment are subject to satisfactory 5 year work history verification and the successful completion of a DBS (police) check. Candidates should live within a 10 mile radius of Trowbridge, BA14 8RH.

To apply, please email your CV to: recruitment@alertmonitoring.uk

Please Note: Thank you for your application, unfortunately we can only respond to those offering the most relevant skills and experience as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.

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